If you sent a document and no subscription appeared, work through these:
- Give it a minute. Parsing usually completes within about a minute of arrival.
- Was it actually a subscription? QuietBill ignores documents it decides are not about a recurring software subscription (newsletters, personal receipts). Genuine receipts that were misjudged land in the Review queue.
- Check the review queue. Low-confidence or failed extractions appear under Review rather than being dropped.
- Plan cap. Starter tracks up to 50 subscriptions. At the cap, new vendors are not added (the document goes to Review). Existing ones still update.
- Trial ended. If your trial ended without choosing a plan, new documents are not processed until you choose one in Billing.
- Daily limit. If a very large batch arrived at once, some may have hit the daily parse limit; they will not be stored. Re-send later.
- Right address? For forwarding, confirm you used your exact workspace address (
inbox+yourtoken@receipts.quietbill.com).
If none of these explain it, contact support with the vendor and the date you sent it.